FAQs

1. How can I place an order?

To place an order, simply browse our store, select the products you want, and add them to your cart. Then, click "Checkout" and follow the instructions to complete the payment process. You’ll receive a confirmation email once your order is successfully placed.

2. What payment methods do you accept?

We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted system.

3. How long does it take to receive my order?

Delivery times vary depending on your location. Domestic orders typically take 3-7 business days, while international orders may take 7-21 business days. We offer express shipping options for an additional fee.

4. Can I track my order?

Yes, once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.

5. What is your return and refund policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return unused items in their original packaging for a full refund. Contact our customer service team to initiate the process.

6. How can I contact you if I have a question or issue?

You can reach our customer service team through our contact form on the website, by emailing us at info@vendigo.pro. We will respond within 24 hours.

7. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times will vary depending on your location. During the checkout process, you will see the available shipping options and corresponding costs for your country.

8. Is it safe to shop on your website?

Yes, our website uses SSL encryption technology to protect your personal and payment information. We work with secure payment processors to ensure your data is always protected.

9. How can I apply a discount code?

To apply a discount code, enter the code in the designated field in the shopping cart before proceeding to checkout. Discounts will automatically apply if the code is valid and meets the conditions.

10. Do you have a loyalty or rewards program?

Yes, we have a loyalty program where you can earn points with every purchase. These points can be redeemed for discounts on future purchases. Sign up for free and start earning points today.

11. Can I change or cancel my order after placing it?

You can request changes or cancellations within the first 24 hours after placing your order. Contact us as soon as possible, and we will do our best to assist you.

12. Do you offer customer service in multiple languages?

Yes, our customer service team is available in multiple languages, including English and Spanish. If you need assistance in a specific language, please let us know, and we’ll do our best to help.